If you are visiting a Dialoghub website or using a Dialoghub service, this Privacy Policy governs how your information is collected and used, unless otherwise stated.

If you are interacting with a third-party website or service (“Third-Party Property”) that utilizes Dialoghub's communication or messaging solutions (such as the Dialoghub chat widget or Dialoghub platform), any information you provide on such Third-Party Property is governed by that party’s privacy policy. For Dialoghub-specific queries, please email us at: dialoghub.in@gmail.com

At Dialoghub, we value your privacy and are committed to protecting any personal information we collect. This Privacy Policy explains what data we collect, how we use it, and with whom it is shared.

“Dialoghub”, “we”, “our”, or “us” refers to Dialoghub Software Pvt. Ltd. and its affiliates. The “Websites” refer to www.dialoghub.in, app.dialoghub.in, and related domains/subdomains. The “Services” refer to Dialoghub’s messaging products, mobile applications, CRM features, automation tools, and other software offerings. Collectively, we refer to them as the “Offerings”.

• Registration & Contact Details: We collect your name, email, phone number, company name, and other contact info when you register or communicate with us.

• Media Uploads: When you upload profile pictures, documents, product images, etc., we store them securely to support communication (e.g., WhatsApp messages). These are not shared with third parties unless required.

• Payment Info: When you make a purchase, we may collect billing info, but payment is processed via Razorpay or Stripe and secured under their privacy policies.

• Usage Data: This includes your IP address, browser/device info, time spent, pages visited, and clickstream data.

• Location Data: Collected via browser/device permissions.

• Third-Party Interactions: Includes analytics, social platform engagements (e.g., “Likes”, profile info), etc.

• Additional Data: Any other information you voluntarily provide through forms, chats, or emails.

Dialoghub users may input personal data of their own customers (“People”), including names, email IDs, phone numbers, and chat history. This Customer Data is processed per your user agreement and used solely to enable communication via Dialoghub features.

Dialoghub also integrates with third-party data providers to enrich People profiles using public data such as company names, job titles, and social handles.

We use your data to:

• Provide and improve our products and services.

• Personalize your experience and save login preferences.

• Respond to queries and provide support.

• Process payments securely.

• Prevent misuse or unauthorized access.

• Monitor usage trends and optimize system performance.

• Send marketing communications (opt-out options provided).

• Display interest-based advertising (with opt-out options).

• Enforce agreements and comply with legal obligations.

Dialoghub does not sell or rent your personal data. We share data only when necessary:

• With affiliates, subsidiaries, or parent companies.

• With service providers (e.g., cloud hosting, email distribution, analytics, customer support).

• With legal authorities, when required by law or to protect Dialoghub’s rights.

• In business transactions (e.g., merger, acquisition).

• With consent from you.

We may share anonymized or aggregated data with third parties for analytics or benchmarking.

Dialoghub uses third-party providers like Razorpay and Stripe for payment processing. We do not store your credit card details. These providers are PCI-DSS compliant. Refer to their privacy policies:

• Razorpay: https://razorpay.com/privacy/

• Stripe: https://stripe.com/privacy

Our websites or services may link to third-party sites. We are not responsible for the privacy practices of those entities.

If you post publicly on our forums, community, or review pages, that information may be viewable and used by others.

• Marketing Communications: Opt-out via email footer links or account settings.

• Cookies: Manage via browser settings. See our Cookie Policy below.

• Do Not Track: Our sites currently do not respond to browser DNT signals.

• Access & Updates: Email us at privacy@dialoghub.in or update through your account dashboard.